Privacy Policy

Effective Date: 17 July 2025

1. INTRODUCTION
Welcome to Ask My Guru ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, store, use, disclose, and protect your personal data when you use our astrology mobile application ("App") and associated services ("Services").This Privacy Policy is in compliance with the Information Technology Act, 2000, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

2. SCOPE OF THIS POLICY
This policy applies to all users who access or use our App and Services. By using our App, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Services.

3. TYPES OF DATA WE COLLECT
3.1 We only collect the minimum personal data necessary to provide astrological insights through our App.
This includes:
- Phone Number
- Full Name
- Date of Birth
- Time of Birth
- Place of Birth / Location
- Gender
- Payment information where paid services are being availed
We do not collect any financial data, biometric data, health information, or any other sensitive personal data beyond what is listed above.

3.2 Information We Collect for Ayurveda
We collect only the minimal personal information necessary to provide personalized Ayurvedic content, including:
- Full Name- Gender- Date and Time of Birth
- Location (City, State, Country)
- Contact Information (such as email, if provided)
- Device and usage data for technical and analytical purposes
- Any medical information shared by you in the course of your use of the App.

4. PURPOSE OF DATA COLLECTION
4.1 We use your personal data for the following purposes:
- To generate personalized astrological charts and horoscopes;
- To determine planetary positions, zodiac signs, and other astrological metrics relevant to your birth details;
- To provide tailored content and responses from our AI-powered chatbot;
- To improve the accuracy and relevance of the Services;
- To analyze usage trends and optimize the user experience;
- To comply with applicable laws and regulatory requirements.

4.2 Purposes for Ayurveda
1. We use your data solely for the following purposes:
- To provide Ayurvedic insights based on ancient texts
- To personalize your experience and recommendations
- To improve the App’s functionality and features
- To communicate updates, notices, or new offerings
- To comply with legal obligations in India
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2.We do not offer medical services and any medical information shared by you is only processed to guide you to the appropriate text based Ayurveda resources.

5. LEGAL BASIS FOR PROCESSING
Under the DPDP Act, the legal basis for processing your personal data is your explicit and informed consent, which is obtained at the time of data entry. By providing your data, you consent to its use for the above-stated purposes.

6. CONSENT AND WITHDRAWAL
You provide consent when you input your data into the App. You may withdraw your consent at any time by contacting us at privacy@askmyguru.live. Upon withdrawal, we will delete or anonymize your personal data, unless retention is required for compliance with legal obligations.

7. DATA STORAGE AND RETENTION
Your personal data is stored securely on encrypted servers located in [India / specify region]. We retain your data for as long as it is necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Data is deleted or anonymized after this retention period unless otherwise required by law.

8. DATA SECURITY MEASURES
We implement industry-standard security protocols, including:
- Encryption of data at rest and in transit;
- Firewall protection and intrusion detection systems;
- Secure access controls and authentication;
- Periodic security audits and vulnerability assessments.
However, no method of transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. THIRD-PARTY SHARING
We do not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:
- With trusted infrastructure providers (e.g., hosting services) under strict confidentiality agreements;
- If required by law, regulation, legal process, or government request;
- In the event of a merger, acquisition, or restructuring, subject to data protection obligations.

10. USER RIGHTS UNDER INDIAN LAW
As per the DPDP Act and IT Rules, you have the right to:
- Access the personal data we hold about you;
- Request correction or updating of your personal information;
- Withdraw consent for processing (subject to certain limitations);
- Request deletion or anonymization of your personal data.
You may exercise these rights by emailing namaste@askmyguru.live. We will respond within 15 working days.

11. CHILDREN'S PRIVACY
Our App is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a child has submitted data without appropriate consent, please contact us immediately and we will delete such data promptly.

12. COOKIES AND TRACKING TECHNOLOGIES
Our App does not use cookies or third-party tracking tools. All data collection is limited to information voluntarily submitted by the user via the App interface.

13. CROSS-BORDER DATA TRANSFERS
We do not transfer your personal data outside India unless necessary for infrastructure support and only under agreements ensuring an equivalent level of data protection as mandated by Indian law.

14. POLICY UPDATES
We may modify or update this Privacy Policy from time to time. Material changes will be notified via in-app messages or platform alerts. Continued use of the App after such updates indicates your acceptance of the revised policy.

15. GRIEVANCE OFFICER
In compliance with the IT Rules, 2011 and the DPDP Act, we have appointed a Grievance Officer to address your concerns:
Name: Sesanka Volety
Email: grievance@askmyguru.live
Address: First Floor, H-203 Hustle hub, 522 24th main road, sector-2 HSR layout, Bangalore, Karnataka - 560102
Response Time: Within 15 working days

16. CONTACT US
If you have questions or complaints regarding this Privacy Policy or your personal data, you may contact us at:
Email: namaste@askmyguru.live
Phone: 9741187042
Website: https://www.askmyguru.live
Address: First Floor, H-203 Hustle hub, 522 24th main road, sector-2 HSR layout, Bangalore, Karnataka - 560102